Our service team consists of colleagues with a long-lasting experience in the field of in vitro exposure systems. The senior members have previously worked in aerosol and cell biology labs themselves and are therefore able to understand the questions of our users.
The competence of the service team is built on the following areas of expertise:
The V-CARE ticket system (support@vitrocell.com) is monitored by a team of up to three specialists which ensures a fast response according to the selected service package. For example, a question will be answered under the “Gold” service package with highest priority within the same day / maximum within 24 hours.
Our team travels worldwide for installation, training and service. In most cases, issues are resolved remotely via the V-CARE remote service tools.
If the issue cannot be resolved remotely, a competent service team member will assist you on a worldwide basis within a few days in case you have booked the “Gold” service package.
We understand the importance of spare parts for our customers, which is why we offer a wide range of service options to ensure fast delivery times to minimize downtime.
We are here to help.
Don't hesitate to contact us on your questions regarding our products and services!
